Physical
Top Call Reasons
| 2025 | JAN | FEB | MAR | APR | MAY | JUN* |
| Balance Inquiry | 45.27% | 61.74% | 51.96% | 68.03% | 62.10% | 62.10% |
| Redemption Assistance | 6.07% | 6.23% | 5.08% | 8.80% | 8.48% | 16.01% |
| Program Inquiry | 1.70% | 1.99% | 1.43% | 1.72% | 2.44% | 4.86% |
| Balance Error/Adjustment | 1.03% | 1.64% | 1.37% | 2.21% | 5.12% | 3.81% |
*thru June 28
Digital
Top Call Reasons
| 2025 | JAN | FEB | MAR | APR | MAY |
| How To Use | 12% | 11% | 6% | 3% | 3% |
| Help Placing Order | 4% | 5% | 6% | 3% | 3% |
| Mobile App Support | 6% | 7% | 11% | 6% | 14% |
| Order Status | 4% | 3% | 4% | 2% | 3% |
| Resend eGift Card | 3% | 3% | 2% | 2% | 1% |
| Cancel Order | 1% | 1% | 2% | 1% | 1% |
| Physical Card Support/ Balance Inquiry | 70% | 70% | 68% | 83% | 75% |